Delivery Policy

At Kmna Store, we aim to provide clear, fair, and reliable delivery services for all our customers across Australia. Please read our delivery policy carefully before placing an order.

 

Delivery Areas

  • Standard delivery is available in metro areas across Australia.

  • Regional and remote areas may incur an additional delivery fee. Any applicable fee will be communicated before dispatch.

Delivery Timeframes

  • Standard delivery usually takes 5 – 9 business days after dispatch, depending on your location.

  • Delivery timeframes are estimates only and may vary due to courier delays, weather, or peak periods.

Express Delivery

  • Express delivery is not available Australia-wide.

  • Express delivery is only available within Sydney metro and applies to selected, limited products only.

  • Assembly service can be provided at the same time for an additional fee.
  • Express delivery is handled by our own delivery team, not third-party couriers.

  • Availability depends on stock location and product size.

  • To request express delivery, please message us or email kmnastore@gmail.com before placing your order so we can confirm eligibility and pricing.

Order Processing

  • Orders are generally processed within 1–3 business days after payment confirmation.

  • Once dispatched, you will receive a tracking number via email.

Delivery Partners

  • Standard delivery is carried out by third-party courier companies such as Hunter Express, Team Global Express, Allied Express, Aramex Australia, Australia Post, and other reputable carriers.

  • The delivery company used will be selected based on the product’s size, weight, and delivery location to ensure safe and efficient shipment.

 

Multiple Boxes & Large Items

  • Some products are shipped in multiple boxes and may be delivered separately.

  • Boxes may arrive on different days depending on courier handling.

 

Delivery Conditions

  • Deliveries are made to the ground floor / building entrance only, unless otherwise specified.

  • Customers are responsible for ensuring access is available at the delivery address.

 

Missed Deliveries

  • If delivery is unsuccessful due to incorrect address details or no access, re-delivery fees may apply.

 

Damaged or Missing Items

  • Please inspect all items upon delivery.

  • Any damaged or missing items must be reported to us within 48 hours of delivery with photos.

 

Contact Us

If you have any questions regarding delivery, please contact our customer support team before placing your order.