Return Policy

Change Of Mind

We want you to be completely satisfied with your purchase. We accept returns for Change of Mind (COM) on our products, provided the below conditions are followed:

  1. We must be informed about COM within 14 days of receiving the goods
  2. The product must be in its original packaging, unused and sealed
  3. A 15% re-stocking fee and applicable freight fees will be charged for COM returns
  4. Please contact our customer service team if you wish to return the goods

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kmnastore@gmail.com.

Returns

Please note that all returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.

We believe in our products and want to make sure you love them too, so please don't hesitate to contact us if you have any questions about our return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at kmnastore@gmail.com.